Whilst we at Xusmalta.com look forward to offer all customers an unparalleled class
service, we wish to point out the below:
This website is owned by Xusmalta. The Company is registered according to the
Maltese Laws and Regulations. We reserve the rights of this website and will take
legal actions if any or part of any material, on this site is used
We may collect personal information from you when you save or otherwise provide
your personal information to us. All data is strictly used by this Company, we will not
share your personal details with any other Company and/or organization. Xusmalta
website is intended for use by adults.
All Items shown on this site are subject to withdrawal at any given time.
No order is final if payment is not received.
All items on the site are available and website is updated daily.
The pictures seen on the site are all, of the actual item. Yet colours do sometimes
differ due to camera/light variation.
A purchase is final once the money comes in through PayPal, irrelevant when the
query or payment was sent.
Due to the exclusivity, there may fall an instance, were a specific item – same model
same size, is purchased on the same day. Xusmalta will refund in full if such item is
out of stock.
Xusmalta has the right to change prices and/or to award special discounts to esteemed
Local Customers: (Malta)
All prices on the website include the Delivery Costs – ie Free Delivery
One may contact us on the various means explained in the CONTACT tab, with
their address and item codes plus sizes required. We will come over at a pre agreed
date and time. You will be able to try on and purchase there and then.
Items purchased online using PayPal, will be delivered to your Maltese PayPal
registered address in less then 72 hours.
The delivery person may call beforehand or whilst on the way for confirmation and
directions. One may try the shoes only if the customer is at home during delivery.
Delivery person will not wait for customer to arrive. No money back is handed by
the delivery person, but gift vouchers may be requested. Gift vouchers are valid for 6
months and may be redeemed from our Naxxar Outlet.
Local Customers: (Gozo)
Items will be delivered in less then 3 days using Malta Post from the day the PayPal payment is received.
There is a minimal charge of €4 for orders of Less then €45.
We accept International orders; Postal charges will be calculated before check out.
We will dispatch all items the following normal working day, yet delivery may take
up to 30 days according to the Country.
In order to minimise the cost, we suggest that packaging is kept to the minimum.
In case of any fault or if the item does not meet your expectations and on the
condition the item is in a brand new condition, we will replace with same or different
Gift Vouchers may be offered in certain cases on management’s discretion.
The above applies if supplier is informed within 5 days from delivery/collection
(which ever comes later).
The supplier has the right to refuse to replace, even if customer is stating that item is
If any fault develops during the first two weeks from collection or delivery, customer
is to send photo of said fault to [email protected] including event details and what
is being requested.
In case of any fault or if item does not meet your expectations and on the condition
the item is in a brand new condition, we will refund you in full when it is received
back at our stores.
You are to contact us within 40 days from the confirmation email received from our
end, in order to inform us that you will be returning your item. All shipping/postage
costs to return are to be incurred by the customer. Item is to be received in less then
30 days from the notification sent. Please return the item to Xus Malta, Apple Street
Naxxar, Malta NXR 3026.
We will refund you through PayPal.
Promotional Code Terms & Conditions:
Every now and then Xusmalta will be sending esteemed clients promotional codes in
order to get a discount on their next order.
These Codes cannot be used in conjunction to any other offers and are not
Xusmalta.com has the right to add, remove or amend any part of these Terms and
conditions without notification. PayPal terms and conditions are applicable.
In the event that we are unable to resolve a complaint with you directly, you have the right to refer the dispute to the EU’s Online Dispute Resolution Platform at https://ec.europa.eu/